Logo

Help Center

Submit a request Sign in
  1. Help Center
  2. Customers

Customers

Getting Started

  • Does it cost money to sign up as a customer?
  • What is WastePlace?
  • What are the benefits of using WastePlace?
  • How do I create a business customer account?

Account

  • How do I change my notification settings?
  • How do I delete my account?
  • How do I view my account settings?
  • How do I change my contact information?
  • How do I change my password?
  • What happens if I forget my password?

Quote Requests

  • Is there a fee for cancelling?
  • I've chosen my hauler, how do I pay?
  • How do I request a quote?
  • When does my service start?
  • How do I edit my quote request?
  • How long is my quote request actively receiving bids?
See all 7 articles

Communication Tools

  • How to add a user to a scheduled job
  • How to add a user to your organization
  • Do child users have access to the chat feature?
  • How do I ask questions about my bids?
  • Does WastePlace share my contact information with the hauler?
  • How do I contact my hauler?

Payments & Fees

  • How do I change my payment method?
  • How do I know I'm getting the best price?
  • Who do I contact about billing?
  • How do payments work for personal customers?
  • How do payments work for business customers?

Service Requests

  • How do I submit service requests?

Troubleshooting

  • A hauler reached out to me directly, what do I do?
  • My hauler never showed up, what should I do?
  • I think I have been overcharged, what should I do?
  • What happens if I book the wrong date and time?

© Help Center

Theme by Lotus Themes