Customers

Getting Started

• Does it cost money to sign up as a customer?
• What is WastePlace?
• What are the benefits of using WastePlace?
• How do I create a business customer account?

Account

• How do I change my notification settings?
• How do I delete my account?
• How do I view my account settings?
• How do I change my contact information?
• How do I change my password?
• What happens if I forget my password?

Quote Requests

• Is there a fee for cancelling?
• I've chosen my hauler, how do I pay?
• How do I request a quote?
• When does my service start?
• How do I edit my quote request?
• How long is my quote request actively receiving bids?

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Communication Tools

• Do child users have access to the chat feature?
• How do I ask questions about my bids?
• Does WastePlace share my contact information with the hauler?
• How do I contact my hauler?

Payments & Fees

• How do I change my payment method?
• How do I know I'm getting the best price?
• Who do I contact about billing?
• How do payments work for personal customers?
• How do payments work for business customers?

Service Requests

• How do I submit service requests?

Troubleshooting

• A hauler reached out to me directly, what do I do?
• My hauler never showed up, what should I do?
• I think I have been overcharged, what should I do?
• What happens if I book the wrong date and time?