How can we help?

Getting Started

• Does it cost money to sign up as a customer?
• What is WastePlace?
• What are the benefits of using WastePlace?
• How do I create a business customer account?

Account

• How do I change my notification settings?
• How do I delete my account?
• How do I view my account settings?
• How do I change my contact information?
• How do I change my password?
• What happens if I forget my password?

Quote Requests

• Is there a fee for cancelling?
• I've chosen my hauler, how do I pay?
• How do I request a quote?
• When does my service start?
• How do I edit my quote request?
• How long is my quote request actively receiving bids?

See all 7 articles

Communication Tools

• How to add a user to a scheduled job
• How to add a user to your organization
• Do child users have access to the chat feature?
• How do I ask questions about my bids?
• Does WastePlace share my contact information with the hauler?
• How do I contact my hauler?

Payments & Fees

• How do I change my payment method?
• How do I know I'm getting the best price?
• Who do I contact about billing?
• How do payments work for personal customers?
• How do payments work for business customers?

Service Requests

• How do I submit service requests?

Troubleshooting

• A hauler reached out to me directly, what do I do?
• My hauler never showed up, what should I do?
• I think I have been overcharged, what should I do?
• What happens if I book the wrong date and time?

Getting Started

• What is WastePlace?
• Does it cost money to sign up as a hauler?
• Do I need to upload my certificate of insurance?
• What are the benefits of using WastePlace?
• How do I create a hauler account on WastePlace?

Account

• What are the most important terms of service if I want to use WastePlace?
• What happens if I forget my password?
• How do I change my password?
• How do I change my contact information?
• How do I view my account settings?
• How do I create a user?

See all 10 articles

Bidding

• Why am I not winning any jobs?
• My bid was the lowest, why didn't I win?
• Will my bid expire?
• How do I cancel my bid?
• How do I know if I won the job?
• Why can't I see the customer's full address?

Booked Services

• What do I do if I can't complete the service?
• How do I request more payment for a misrepresented job?
• How do I report a problem with a customer or job?
• Where is my customer's contact information?

Communication Tools

• Can I ask the customer questions before submitting the bid?
• How do I contact my customer?

Payments & Fees

• How do payments work for haulers?
• How long does it take to receive my payment?
• What are the WastePlace fees for haulers?

Videos

• How To Request A Quote: Dumpster Rental
• How To: Add Users To Jobs
• How To: Cancel A Job
• How To: Change Notification Settings
• How To: Change Your Job Photo
• How To: Change Your Password

See all 10 articles

What's New

• What's New

FAQs

• Why is my account suspended?
• FAQs

Getting Started

• Getting Started

Service Guides

• Hazardous Waste
• Dumpster Rental
• Junk Removal

Container Guides

• Recurring Services
• Compactors
• Rear-Load Containers
• Toters / Carts